Once an order is dispatched, Lunalae is not liable for the outcome of shipping and delivery, including timing or successful delivery of parcels.
Customers are therefore responsible for customs and other relevant fees associated with international shipping.
It is the responsibility of the customer to liaise with local post and other service-providers in order to receive their order.
Domestic - Within Australia
- Orders over $100 receive FREE standard shipping!
- Orders under $100 is a flat rate $8 for standard shipping
- Express shipping is a flat rate of $5 for orders over $100, and $10 for orders under $100
- Orders over $150 AUD/ $115 USD receive FREE standard shipping!
- Orders under $150 AUD/ $115 USD is a flat rate $20 for standard shipping
- DHL Express shipping rate is weight based.
For Detailed Shipping Information please click here
Preorder ETA is the date we expect to receive the item from our supplier. Items will be dispatched after ETA date. This ETA may be subject to change. It may take up to 7 business days after the ETA for our team to dispatch pre-orders due to internal re-stock procedures.
For Domestic Australian orders that contain both pre order item/s and items that are currently in stock, items that are currently in stock will be shipped first. Your pre order items will then be shipped according to the ETA date.
For international orders that contain both a pre order item/s and items that are currently in stock, your order will not be shipped until the pre order is in stock. If you would prefer to receive your other items sooner, we’d suggest placing a separate order.