In the rare case that we are not able to fulfil your order, orders will either be split to send available items out first, or placed on hold until it is completely fulfilled (international orders). They will be fulfilled following pre-order procedure.
Once an order is dispatched, Lunalae is not liable for the outcome of shipping and delivery, including timing or successful delivery of parcels.
Customers are therefore responsible for customs and other relevant fees associated with international shipping.
It is the responsibility of the customer to liaise with local post and other service-providers in order to receive their order.
Cost of Shipping:
- Standard international shipping is a flat rate of $16 USD / $20 AUD* when you spend under $115 USD / $150 AUD*
- Standard international shipping is FREE when you spend over $115 USD / $150 AUD*
- DHL Express shipping rate is weight based and will be calculated at the payment page depending on the size of your order and destination.
- Note - DHL Express is not available for NZ orders.
- International orders are shipped via DHL eCommerce and can be tracked here.
- International orders are shipped via DHL Express and can be tracked here
- Delivery time will vary and depend on the delivery destination. We ship from Sydney, Australia.
- Please refer the chart below to estimate to delivery time
- Please note: Shipping times may be impacted/delayed by circumstances such as peak periods and/or impacts of COVID-19.
Would you like to cancel your order?
We completely understand if you’ve had a change of heart and would like to cancel your order!
Whilst cancellations are not normal procedure, we will happily review your request to see if we can make something work! Simply email us at firstname.lastname@example.org to receive a cancellation request form.