Please see our FAQ page for common customer queries.
If you have other questions, please contact us at!.

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If you can't find answers below, you can reach us via live chat. If a customer service agent isn't available, it will send us an email and we will get back to you!


Once your order is dispatched, we will send you a notification that includes your tracking number!

If you are within Australia, you can track your order via Australia Post!

For International deliveries, we will send via DHL!

We aim to dispatch orders within 1-3 business days, please double check your emails (including spam!) to make sure you haven't received a shipping notification.

If you haven't received a shipping notification, your order may include pre-order items! You can read more about our pre-order policies

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If you believe that your order is lost in transit, please reach out to Aus Post/DHL or the local carrier with your tracking number. If you need further assistance, we can try our best to assist.

Please note: Once an order is dispatched, Lunalae is not liable for the outcome of shipping and delivery, including timing or successful delivery of parcels. Customers are therefore responsible for customs and other relevant fees associated with international shipping. It is the responsibility of the customer to liaise with local post and other service-providers in order to receive their order.

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This may be due to our Pre-order policy!

For Domestic Australian orders that contain both pre order item/s and items that are currently in stock, items that are currently in stock will be shipped first. Your pre order items will then be shipped according to the ETA date.

For international orders that contain both a pre order item/s and items that are currently in stock, your order will not be shipped until the pre order is in stock. If you would prefer to receive your other items sooner, we’d suggest placing a separate order.

Preorder ETA is the date we expect to receive the item from our supplier. Items will be dispatched after ETA date. This ETA may be subject to change. It may take up to 7 business days after the ETA for our team to dispatch pre-orders due to internal re-stock procedures.

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International customers may be required to pay Customs charges. All customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the customs fees.

Lunalae is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

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Once we receive your returned parcel we will either provide a store credit or re-delivery at the customer

Please note: Lunalae is not responsible for an order after it has been dispatched from the Lunalae warehouse.

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If you have received a faulty item or the wrong item, please submit a return via our Returns portal and include a picture.

We will reach out to you with the next steps!

Returns page


Returns must be submitted within 14 days of fulfilment for Australian orders and 21 days for international orders.

Australian Orders: We offer FREE returns and exchanges within Australia*.

US Orders: We offer FREE returns*. Exchanges will incur a handling fee.

International Orders: We offer store credits, refunds or exchanges for international orders.

You can read our in-depth Returns policy on our returns page!

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We offer easy returns for all customers however some items are excluded from our standard return policy!

Final Sale items are ineligible for return

Sale Items will incur a flat fee of $9aud to cover the cost of shipping for Australian customers.

Special promotions will have their own return policies unique to the specific promotion. You can find these on our Returns page and T&C's page.

We aim to process returns within 2 business days from them being received in our warehouse. However sometimes delays can occur so we ask that you are patient with us!

Feel free to reach out to check on the status of your return if it has been longer than 7 days from delivery!

Instant exchanges are only available to Australian & US customers.

We offer instant exchanges so customers can exchange for a new size or variant instantly. We will hold a $1 authorisation charge on your card, and will only charge if the returned item/s isn’t in the mail within 14 days or not returned in good condition. The $1 hold will stay in place for 7 days before being released.

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Shop Now is a way that customers can secure their desired item without waiting for their original return to be processed!

Customers have the option to Shop Now with their store credit with an added 10% credit. This allows customers to ensure they secure stock of their desired item/s. The newly purchased item/s will be sent out once the original item/s is returned and quality checked.

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We provide store credits as Gift Cards!

This means you will be able to use your store credit in conjunction with sales and promotions!

P.S They are valid for 12 months!

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Be sure to include your packing slip or a piece of paper with your order number and name! This way we know that your return belongs to you.

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Refunds will be issued to the Original Payment method and should arrive in your account 5 business days!

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On the Return submission page, you will find all the details of your return!

Underneath the Return Summary you will find a section called "Extra Credit Available". You can select "Claim Gift Card" or Shop Now to receive an extra 10% on your credit!

We charge handling fees for Refunds, International exchanges and returns on Sale Items as per our T&C's! This is to cover the cost of shipping.

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Be sure to enter your discount code or gift card code on the checkout page!

If it still isnt working, please reach out to us with a screenshot of your issue!

Please note: discount codes cannot be used on non-Lunalae products. Includes Pleasers, Griptinite, Koala Grip & Dancing Dust.

You cannot use multiple discounts in your order!

We accept debit/credit card payments, Paypal, Google Pay, Apple Pay, Shop Pay and Afterpay!

Please check your spam inbox! If you still can't find it, reach out to us and we will make sure all your info is correct!

P.S If you entered your mobile number at checkout, you will receive your order confirmation via SMS.

If your order hasn't been dispatched yet, we will try our best to update your address however it is not guaranteed.

If your order has been dispatched, we are unable to change your address or redirect your order. You can try to reach out to the postal provider but in most cases they are unable to assist

If you orders have not been shipped yet, we may be able to combine them however it is not guaranteed

Please reach out to us with your order numbers to check if this is possible

We are an Aussie business so all orders are processed in AUD! However you can select either AUD, USD, EURO or NZD when browsing!


You can see our size guidelines on our size chart page! You can also find the size chart for each item on the product page!

Size guide

We try as hard as we can to keep our styles true to size! Sometimes particular styles may fit slightly different due to style or fabric!

You can find specific sizing advice at the bottom of each product description.

If you are unsure about a product, feel free to message us with your measurements and we can help you out!

You can leave a review by visiting the product page and scrolling towards the bottom!

If you make a purchase, you will also receive automated emails that will remind you to leave a review! P.S If you leave a photo, you will receive a 10% discount for your next order.

You can visit our Gift Cards page to purchase a gift card and customise it to your liking!

Size guide

Our Sticky Grip clothing is designed to help you stick to the pole!

In order for the Sticky Grip to work, it needs to be tight against the body. If the item does not fit snug, it will move around on the body and thus not provide a Sticky effect.

Still need help? Contact Support