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Cost of Shipping:

  • Standard international shipping is a flat rate of $16 USD / $20 AUD* when you spend under $115 USD / $150 AUD*
  • Standard international shipping is FREE when you spend over $115 USD / $150 AUD*
  • DHL Express shipping rate is weight based and will be calculated at the payment page depending on the size of your order and destination.

Tracking

  • International orders are shipped via DHL eCommerce and can be tracked here
  • International orders are shipped via DHL Express and can be tracked here

ETA

  • Delivery time will vary and depend on the delivery destination. We ship from Sydney, Australia.
  • Please refer the chart below to estimate to delivery time
  • US customer ONLY the ETA is between 4-6 business days
  • Please note: peak periods may take longer

Destinations International Standard DHL EXPRESS
USA 4-6 Business DAYS 3-7 Business Days
Singapore 6-8 Business DAYS 3-4 Business Days
New Zealand 4-6 Business DAYS 1-4 Business Days
Italy 7-10 Business DAYS 3-7 Business Days
Ireland 6-9 Business DAYS 3-7 Business Days
Spain 6-9 Business DAYS 3-7 Business Days
Hong Kong 10-12 Business DAYS 3-7 Business Days
United Kingdom 5-8 Business DAYS 3-7 Business Days
France 5-8 Business DAYS 3-7 Business Days
Germany 6-9 Business DAYS 3-7 Business Days
China 6-9 Business DAYS 3-7 Business Days
Switzerland 6-9 Business DAYS 3-7 Business Days
Malaysia 5-7 Business DAYS 3-7 Business Days
Taiwan 4-6 Business DAYS 3-5 Business Days
Philippines 6-9 Business DAYS 3-7 Business Days
India 6-9 Business DAYS 3-7 Business Days
Korea 6-9 Business DAYS 1-3 Business Days
Netherlands 6-9 Business DAYS 3-7 Business Days
Indonesia 6-9 Business DAYS 3-7 Business Days
Canada 10-12 Business DAYS 3-7 Business Days

 

Delivery for Shoes

  • Shoes can take up to 10 business days to ship. To see shoes that can ship SAME DAY see Express Shoes.
  • All shoe orders for international customers will automatically incur a $16 USD / $20 AUD shipping fee, even if you are eligible for free shipping. This is due to the weight of the items. 

Pre-Order

  • How can I pre order? The items that are available for pre order are marked ‘PRE ORDER’ with an estimated time of arrival. Just add the styles you love to your cart and checkout as normal.
  • When will my pre order be shipped? Pre order items will be shipped on the ETA date. Please note this date is subject to change. 
  • Please note: when purchasing a pre order item/s, any piece/s from our current collection in your cart will not be shipped until the pre order is ready to be sent. If you would prefer to receive your other items sooner, we’d suggest placing a separate order.  
  • Can pre order items be returned? International customers are required to pay for their return shipping costs. If you would like to get an item in another size or colour or item, simply send back the item for a store credit and place a new order. For further information please contact our customer care team.  

International Custom Fees

International customers may be required to pay Customs charges. All customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the customs fees.

Lunalae is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

*Our currency conversion rate has been created based on a standard rate. Rates are subject to change. 

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