Christmas Delivery Cut off:
In the rare case that we are not able to fulfil your order, orders will either be split to send available items out first, or placed on hold until it is completely fulfilled (international orders). They will be fulfilled following pre-order procedure.
Once an order is dispatched, Lunalae is not liable for the outcome of shipping and delivery, including timing or successful delivery of parcels.
Customers are therefore responsible for customs and other relevant fees associated with international shipping.
It is the responsibility of the customer to liaise with local post and other service-providers in order to receive their order.
Cost of Shipping:
All domestic orders are shipped via Australia Post and can be tracked here.
Delivery time will vary and depend on the delivery destination. We ship from Sydney, Australia.
Delivery for Shoes
Shoes are ordered specially per customer order. Each shoe takes approximately 10 business days to arrive from our authentic Pleaser supplier in the USA at our Sydney warehouse.
Shoes can take up to 10 business days to ship. To see shoes that can ship SAME DAY see Express Shoes.
Return to Sender
Lunalae is not responsible for an order after it has been dispatched from the Lunalae warehouse.
The customer is thus responsible for the costs associated with return-to-sender parcels and re-deliveries.
If a parcel is declared as “Return to sender”, the customer is responsible for the cost of the redelivery. A return/refund cannot be processed for these orders.
Would you like to cancel your order?
We completely understand if you’ve had a change of heart and would like to cancel your order!
Whilst cancellations are not normal procedure, we will happily review your request to see if we can make something work! Simply email us at email@example.com to receive a cancellation request form.